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NEBOSH General Certificate

The NEBOSH National General Certificate in Occupational Health and Safety training course outlines general health and safety responsibilities. It provides a valuable overview, and is a sound basis for further professional study and is a Level 3 qualification.

As Gold Learning Partners, and with our pass rate still in the high 90% margins, if you or someone you know is thinking of attending the National Examination Board in Occupational Safety and Health (NEBOSH) General Certificate course, then Lighthouse is the sensible choice offering courses delivered in our classrooms in Rainham, Kent or held live online with a tutor. Please get in touch to join a course remotely.

Our lead tutor is a NEBOSH Examiner of some years experience, he knows how this course should be taught. They spend time coaching candidates, not only the approach to take with regards to exam success, but on how to apply what is being taught to real work time scenarios, so people leave the course with the confidence on how to use the information in the real world.

Learning agreement

You are about to embark on a challenging programme of study, one which should enhance your knowledge and understanding of health and safety management as well as your professional status. Be under no misunderstanding, this is an intense learning program, a program that requires your ultimate commitment to learning both in and out of the classroom.  You will be asked to sign a learning agreement on day one of the course, which commits you to full participation towards your learning.

£1175plus VAT (£1410 Total cost)

These costs include exams and all associated costs




Course Content

The NEBOSH National General Certificate covers the main legal requirements for health and safety in the UK, identification and control of workplace hazards, and the practical application of this knowledge. The syllabus is mapped to the National Occupational Standards for Health and Safety owned by ENTO. No previous health and safety knowledge is required but delegates should note the assessment includes a requirement to write a short report.

The qualification is divided into two units, each of which is assessed separately:

  • Management of Health and Safety (NG1)
  • Controlling workplace hazards (NG2)

Unit NG1 Management of Health & Safety  

  • Foundations in health & safety
  • Policy
  • Organising for health & safety
  • Promoting a positive health & safety culture
  • Risk assessment
  • Principles of control
  • Monitoring review and audit
  • Incident and accident investigation and reporting

Unit NG2 Controlling Workplace Hazards 

  • Movement of people and vehicles – hazards and control
  • Manual and mechanical handling – hazards and control
  • Working equipment hazards and control
  • Electrical hazards and control
  • Fire hazards and control
  • Chemical and biological health – hazards and control
  • Physical and psychological health – hazards and control
  • Construction activities – hazards and control

Managers, supervisors and staff from all types of organisations who need a broad understanding of health and safety issues. The certificate helps them manage risks effectively. Many people take the NEBOSH National General Certificate as a first step in a career in health and safety. It provides a valuable overview, and is a sound basis for further professional study.

The course is assessed by an online exam which is held at the end of the course, in addition each delegate is required to submit a practical risk assessment which is introduced and issued during the course.

Successful delegates are awarded the NEBOSH General Certificate in Occupational Health and Safety. Certificates are issued by the examining body NEBOSH approximately 16 weeks after the last day of the course, however students are informed of their results approximately 11 weeks after the exam dates.

The NEBOSH National General Certificate meets the academic requirements for Technician membership (TechIOSH) of the Institute of Occupational Safety and Health (IOSH) and Associate membership (AIIRSM) of the International Institute of Risk and Safety Management (IIRSM).

We will be offering our NEBOSH General Certificate course as two separate one week blocks of instruction along with a full mock exam and two revision days and then the Open Book Exam (OBE) which candidates have 24 hours to complete, making our model a 12 day process. This may be slightly longer than other training providers, but has been developed to be able to maximise your chances of a first time pass.

Typical fees for open courses are £1175 plus VAT per person at our training rooms in Rainham.  

Included in the training cost:

  • Exam fees
  • Lighthouse Safety NEBOSH Course Guide
  • Course publications
  • Stationery including pen, notebook, Lighthouse Safety bag
  • Refreshments (tea, coffee, water, juice, biscuits)

Prices can vary for in-house courses.

We run open courses regularly in our Training Centre in Rainham, Kent or we are happy to travel to your location if suitable facilities are available.

In addition we host live tutor led training online

It pays to be selective when booking training courses because not all training providers are what they appear to be. When booking a NEBOSH General Course you need to feel assured that your training provider is fully accredited to provide that training and is not then going to sub-contract the work. Lighthouse Safety Training are fully accredited by NEBOSH to provide the NEBOSH General course and proof of that accreditation can be seen on our accreditation page.

Kelly

Lou was an excellent tutor. She was helpful, friendly and made sure everyone understood things. Lou was willing to answer any questions I had and she has really helped me understand things more that I will be able to use when I go back to work.

NEBOSH General - APR 23

Rob

Really informative course. Great tutor, keeps you engaged through a course with a lot of content and makes it enjoyable.

NEBOSH General - April 23

Rihards

Very good communication skills clear and deep explanation of topics helped with questions and solving issues I had with my course . Loved examples she mentioned on every topic she thought.

NEBOSH NG1 - April 23

Mark

Louise was very good at putting the group at ease, she made the course enjoyable and interactive. She was always available to answer questions and was very approachable

NEBOSH NG1 - April 23

Graham

Louise was very friendly and patient and helped us to understand the content of the syllabus, Louise was very supportive and made sure we had adequate breaks

NEBOSH NG1 April 2023

James

Tom made the course enjoyable as well as good for learning

NEBOSH General - June 22

George

LOUISE IS AN AMAZING TUTOR.

THE COURSE NOTES AND RESOURCES GIVEN TO US WERE SUPER HANDY AND HELPFUL( I MAY EVEN USE THEM AFTER!)

THE FACILITIES WERE CLEAN AND SPACIOUS .

LOU COULDNT DO ENOUGH FOR ME AND I CANNOT WAIT TO CONTINUE MY LEARNING JOURNEY WITH LIGHTHOUSE IN THE FUTURE. THANK YOU!

NEBOSH General - March 2022

Ray

I would like to say a big thank you to Sam who has been so helpful and encouraging in getting me though this certificate. All being well, I’m hoping to return to Lighthouse Safety in the new year to do NEBOSH Environmental

NEBOSH General, April 2022

Keelee

I would just like to take this opportunity to pass on my thanks and appreciation to Lou.

She was a very good teacher, gave us all the information that we needed and was supportive throughout the two weeks, she was also very understanding with everything, so please do pass on my thanks and appreciation to her.

Paige and I hope to come back soon for some more training and will be in touch.

NEBOSH General Certificate - December 2021

Kelly

Very informative, opened my eyes to some information I wasn’t aware of.

The stories throughout made the topics more relatable.

NEBOSH General Certificate

Liam

I have already recommended you, and they have recently sat the same course!

Lighthouse is a fantastic bunch of people and an absolute pleasure to have met them.

Keep up the fantastic training you deliver. Great team front and back.

NEBOSH NG1 - August 2020

Danny

Rick made a subject that can be considered as tedious, boring and dull into a fun enjoyable subject to learn and I can take a lot from the discussions we had as a class.

Ricks style of training was fun and enjoyable and recommendable.

NEBOSH NG1 - August 2020

Patrick

Well paced lessons, pitched at the level that meant all can understand.

Very good student interaction, kept attention at all times.

Instructor has a great depth of knowledge and experience.

NEBOSH NG1 - August 2020

Wayne

Very well planned and executed part of course via video link (Zoom) considering the short space of time to plan, due to the current global situation.

Lou delivered both weeks of the course 6 out of 5 (excellent)

NEBOSH NG1, April 2020

Duncan

Under the circumstances of carrying this out via Zoom the presentation and interaction was excellent. The materials provided through the course book and QR codes provided plenty of information

Online NEBOSH NG1, May 2020

Paul

Louise is an excellent teacher. Clearly very knowledgeable but is also very enthusiastic. Very much looking forward to week 2.

March 2020 (NEBOSH General)

Joseph

Louise has made health and safety a lot more interesting. Her teaching skills are outstanding and she made everyone feel comfortable.

#giveherapayrise

 

NEBOSH General Certificate, March 2020

Ray

Best Training course I’ve been on, very relatable and great environment.  Great support throughout the course.

November 2019 (NEBOSH General Certificate)

Abi

A lot of information to take in but enjoying the course and Harry’s method of training. Looking forward to the next week.

July 2019 (NGC1)

Steve

Very well put together. Helpful. The additional slides and audios are very helpful.

July 2019 (NGC1)

Rick

Harry managed to engage with all the delegates of the course. Content was good and very well presented. Amazingly, Lighthouse have renewed my enthusiasm to take further courses.

July 2019 (NGC1)

Robert

Harry’s leadership of the course is excellent.  Harry uses his personality to make people feel at ease and help to cement learnings.

March 2019 (NEBOSH NGC1)

Scott

In all sincerity the quality of the training has been excellent. Harry has a great deal of passion and knowledge for the subject.  He has made sure what can generally be a boring subject for some, engaging and interesting.

March 2019 (NEBOSH NGC1)

Paul

Well taught and enjoyable to do the course. I am confident to do this in the workplace. Exam may be a different matter but we will wait and see. Revision is now clearly key.

March 2019 (NEBOSH General)

Paul

Rick’s depth of knowledge and course delivery was exceptional

March 2019 (NEBOSH General)

Danni

Level of instruction was very good, Rick showed a vast amount of knowledge and experience and endeavoured to make it relevant to our industry and showed examples of a wider environment. The pace was perfect and support was always available in class and at a personal level. Thoroughly enjoyed the course.

March 2019 (NEBOSH General)

Mark

Very intense course but I was forewarned so knew what to expect!! Good pace, well presented

March 2019 (NEBOSH General)

Matt

Rick presented the course well. Mood and learning atmosphere stimulating, even during dryer subjects. The course was virtually dependant on power point but slides were easy to read and understand.

March 2019 (NEBOSH General)

Daniel

The course was engaging and made quite a dry subject enjoyable. Good pace of course and presentation.

March 2019 (NEBOSH General)

Craig

Good level of information provided and links to supporting information

March 2019 (NEBOSH General)

Danielle

Have really Harry’s teaching style, he varies the pace, reads the room well and injects humour to help learning retention. Content of the course is great, I haven’t used my grey matter this much in a long time, so thanks.

January 2019 (NEBOSH NGC1)

Richard

Course was delivered in a very professional manner by a competent engaging tutor.  Thoroughly enjoyable and informative.

January 2019 (NEBOSH NGC1)

Steph

Trainer very enthusiastic and delivered course content in a way that kept me focused and interested. Audio and slides extremely beneficial and helpful for studying.

January 2019 (NEBOSH NGC1)

Paul

Very good training and materials.  Excellent facilities.  Would recommend.

January 2019 (NEBOSH NGC1)

Alison

I thoroughly enjoyed the course.  I was not looking forward to it but my expectations were exceeded. I have learnt so much this week.  Harry has made the subject interesting and his delivery of the subject makes learning more fun and easier to take in.  The course content is good, the resources are excellent and the venue is lovely.

January 2019 (NEBOSH NGC1)

Anonymous

Really enjoyed the course. Lots of help and support. The presentations access will be really beneficial. Excellent week.

May 2018 (NEBOSH General)

Chris

I found the course thoroughly enjoyable. I learned a lot while also having fun. Ricks way of teaching was very effective and not just death by power point. Will definitely be coming back.

May 2018 (NEBOSH General)

Richard

Excellent course. Gave me a far greater understanding and reaffirmed current knowledge.

February 2018 (NEBOSH General)

Garry

Rick showed great enthusiasm whilst educating us, very engaging and focused.

February 2018 (NEBOSH General)

Jacky

Harry is clearly very passionate about his role in delivering the course and the opportunity for his trainees to achieve the best result they can achieve in the subject. Thank you.

February 2018 (NEBOSH General)

Abby

Great course, Harry keeps us all engaged throughout the week. Videos are good to break up each section and to help understanding.

February 2018 (NEBOSH General)

Francesca

Great course, lots of info – just need to remember it all! Harry delivered the training well, maintained interest and kept us going. Great job Harry well done.

February 2018 (NEBOSH General)

Jo

Very knowledgeable tutor, full of passion and energy. Delivered the content with humour. I really enjoyed the course.

February 2018 (NEBOSH General)

Manda

Harry was amazing, he was a fantastic tutor and very patient, but his support was so appreciative, he is in the right job. Also a thank you to Rick for his support over the last few weeks.

December 2017 (NEBOSH General)

Manda

Harry was/is very supportive, don’t think I would have got this far without Harry’s support. Huge thanks.

November 2017 (NEBOSH General)

Thomas

I found the course really enjoyable which was made easier by the first class tutoring. The audio and slides made it much more easier to revise and remember.

November 2017 (NEBOSH General)

Kaye

Tutor paced course just right for audience. Lots of amusement despite serious topic. Will recommend Lighthouse for our regional safety needs and will be in touch.

November 2017 (NEBOSH General)

Darren

Thanks to all at lighthouse for the continual support you gave me and my fellow delegates during our NEBOSH course, today is a very very happy day. Harry Collins, you are the man, thank you.

November 2017 (NEBOSH General)

Craig

Felt at ease throughout the course, the whole week was completed in a relaxed atmosphere.

October 2017 (NEBOSH General)

Dan

I just wanted to say a big thanks for the training you have given during the NEBOSH general, I have learnt more than I ever thought I was going to, your interactive and energetic teaching style has made a course that if I’m honest I wasn’t too keen on doing, into an enjoyable experience. All the additional training aids you have created were a massive help and show you have a real passion for what you do. I have already been singing lighthouse’s praises to my company and I can only hope that it leads to you guys being used regularly by Innogy.
In all honesty, pass or fail you have helped me be better at keeping my guys safe. That, in my mind makes the course a massive success for me, irrelevant of result.

September 2017 (NEBOSH General)

Gordon

Lighthouse safety Training is a very professional, very focused and knowledgeable training provider. Our tutor, Harry Collins, gave 110% effort into making the course as enjoyable as possible and giving us the best possible chance to achieve the course. He sent us Podcasts, set us homework every night, sent us slides from the previous day to study all in his free time. I can’t praise him and his organisation enough.

June 2017 (NEBOSH General)

Joe

Different learning methods were good i.e. discussion, practise questions, and media coverage. Revision days really helpful.

June 2017 (NEBOSH General)

Paul

A very good and detailed course with excellent practical explanation of subjects covered. Will recommend this course and Lighthouse to the Environment Agency

June 2017 (NEBOSH General)

David

Good course. Well presented – very knowledgeable and passionate on subject. Intense. Challenging. Really enjoyable.

March 2017 (NEBOSH General)

Michael

Lighthouse NGC1 course is well run with sufficient breaks. Tutor is lively, engaging and well informed on the particular subjects within safety in the workplace. The course content is appropriate and applicable for my line of work in tunnelling. I will recommend this course to my colleagues as I believe it is delivered professionally and well worth it.

March 2017 (NEBOSH General Certificate)

Rob

The course has been run extremely professionally. Harry is an excellent tutor who is clearly passionate about his job and teaching H&S in a way that is serious but enjoyable. Excellent hand outs and provision of refreshments.

March 2017 (NEBOSH General)

Steve

Harry has great knowledge on the subject on the of the course and shows real passion for what he does. A lot to take in but great knowledge.

March 2017 (NEBOSH General)

Kalgi

Course content was very good, Harry’s teaching style is quite clear, engaging and understanding.

March 2017 (NEBOSH General)

Craig

Would like to say a massive thank you for the support and training I have received from you on my NEBOSH course last December and would like to say it is the best course I have been on and Harry is a brilliant tutor and makes the course.

February 2017 (NEBOSH General)

Jon

Thank you to you and all the staff at Lighthouse. I thoroughly enjoyed the course and the hospitality of the company.

December 2016 (NEBOSH General)

Jon

Harry is thoroughly knowledgeable and gives realistic and common sense examples for the rules and regulations. I think Harry is an excellent trainer who conveys information in a way thats conducive to learning. I would have no hesitation in both recommending him and the company to others.

November 2016 (NEBOSH General)

Steve

Harry made the course extremely enjoyable through his vast knowledge and anecdotes to help learning. The use of video brought the course alive and was used to highlight specific subjects.

November 2016 (NEBOSH General)

Lucie

The course covers way more than I ever anticipated. Harry is a brilliant tutor. Stayed on each topic just the right amount of time, is informative, has an exceptionally high level of understanding of the subject. Keeps the days light-hearted and full of banter. Chuffed I picked Lighthouse.

November 2016 (NEBOSH General)

Jon

Harry is a brilliant trainer who challenges student and takes them out of their comfort zone in a positive way. He thoroughly knows his subject and this shines through. He also has a lot of passion for his subject and this also shines through.

November 2016 (NEBOSH General)

Corie

Harry made it enjoyable and didn’t just talk at us, he involved us. Much better than my pre-conceived ideas. Use of video’s really help to remember and understand.

November 2016 (NEBOSH General)

Carl

Harry makes the course easy to understand and makes you feel relaxed in the answers you give, right or wrong.

November 2016 (NEBOSH General)

Dave

Course content very good. Course delivered at a very good pace and in a focused way. Really good delivery by Harry and made it a pleasure to attend, learnt loads and will take a lot of learning away.

November 2016 (NEBOSH General)

David

The course provider has been exceptional, very professional, good location, excellent facilities and the instruction has been of a very high standard.

November 2016 (NEBOSH General & Construction)

Liam

Would like to send my thanks to all those at Lighthouse who have made my resettlement relaxed and enjoyable, I will certainly pass you guys on as a recommendation for both courses.

September 2016 (NEBOSH General & Transport Managers)

Liam

Excellent training facility. Would recommend to other people.

September 2016 (NEBOSH General)

Emma

Excellent course and support from all at Lighthouse. Great course content and lessons from harry. Well recommended.

September 2016 (NEBOSH General)

Emma

Excellent throughout, would recommend to others.

August 2016 (NEBOSH General)

Elaine

Thank you to the team at Lighthouse. I enjoyed the course and am delighted with the results!

August 2016 (NEBOSH General)

Tracy

Really enjoyed the course. I underestimated the amount of detail involved , but there has been very good support available from Harry.

May 2016 (NEBOSH General)

Elaine

Harry clearly demonstrated knowledge of the subject which instilled confidence in the value of the course. A lot to learn but very relevant and worthwhile. Excellent group to work with too, very respectful of each other.

May 2016 (NEBOSH General)

Kay

Harry thoroughly understands the course content and made the week enjoyable for me.

January 2016 (NEBOSH General)

John

Having met many H&S Professionals, this course was excellent. Knowledge, experience and teaching techniques were very impressive.

January 2016 (NEBOSH General)

Andy

A very informative course. A huge amount of information to process. I feel we are being taught to be professionals within the field rather than just learning answers to a test. I know this is Harry’s aim and I am personally very pleased with this. I would recommend Lighthouse to others due to this energy and enthusiasm towards health and safety.

October 2015 (NEBOSH General)

Stephen

Very intense course as expected but the tutor’s training style relaxed the course and made it enjoyable. Will recommend Lighthouse Safety Training to be used by Dairycrest, by my department and by others.

October 2015 (NEBOSH General)

Jason

I would just like to say a big thank you to all at Lighthouse Safety Training for the helping me achieve an excellent merit on the recent NEBOSH general health and safety certificate. In fact i was only 3 marks away from a distinction so if you could let Ron know what an excellent job he did i would really appreciate that. His tutoring style was really helpful and his guidance on how to complete the practical exam invaluable. I hope the other students on the course also achieved similar results. So thank you all again and i will be recommending you when ever the opportunity arises. I am now working as Regional Safety Adviser within the motor industry.

February 2015 (NEBOSH General)

David

Easily the most interesting and useful course I have been on to date. The interactive nature of the course was good.

February 2015 (NEBOSH General)

Eric

Excellent course presented by very professional tutor who made the course very enjoyable and even managed to make it fun.

February 2015 (NEBOSH General)

Michael

Well covered. Kept subjects engaging. Good balance of discussion/group work

February 2015 (NEBOSH General)

Dave

The tutor was excellent in keeping the group engaged in what can often be a dry subject. The course jumped between slides/video/questions in such a way that it remained interesting for the duration. Thank you

November 2014 (NEBOSH General)

Zoe

I just wanted to say that I really enjoyed the course. The venue was great and Ron was fantastic! I am so pleased that I chose to do my training at Lighthouse!

December 2013 (NEBOSH General)

Tony

Please pass on my sincere thanks to everyone at Lighthouse for your help, assistance and hospitality during both my CPC and NEBOSH resettlement courses.

July 2013 (NEBOSH General)

Mick

An excellent course delivered at a steady rate embracing all students and allowing their development to be dictated at a rate they felt comfortable with.

March 2013 (NEBOSH General)

Rebecca

Ron has been great, really helpful, very knowledgeable and enthusiastic which makes it easy to learn from and fun.

March 2013 (NEBOSH General)

Kevin

Ron was an excellent tutor. Showing much passion in his teaching. He has a seemingly endless knowledge of Health and Safety and were no questions that he couldn’t answer. Many thanks for all his effort in providing an excellent educational experience.

December 2012 (NEBOSH General)

Simon

Well presented and structured by a knowledgeable instructor. Many Thanks

December 2012 (NEBOSH General)

Rob

A well put together course, Ron is obviously very knowledgeable on the subject an d this was shown throughout. Ron is also very good at not only covering the subject well but also very good at not only covering the subject well but also keeping all parties involved even if their knowledge is of different levels.

September 2012 (NEBOSH General)

Omotope

The course was excellent and the tutor (Ron) gives extra to ensure understanding.

September 2012 (NEBOSH General)

Rudolf

Ron was a fantastic tutor and would recommend Lighthouse without hesitation.

September 2012 (NEBOSH General)

Manpreet

I found the course very interesting, and the way things were explained by Ron made me understand the topics very well. Other than that Lighthouse Safety Training have been very helpful to me, they were accommodating to my personal issues by making sure that my dietary requirements were met. I am pleased and impressed.

September 2012 (NEBOSH General)

Ian

First class course, many thanks.

September 2012 (NEBOSH General)

Lee

Very Well run course. Ron was an excellent tutor.

September 2012 (NEBOSH General)

Anthony

Ron was a true professional, able to answer any question asked demonstrating an unbelievable amount of knowledge. I have done plenty of studying over my time, but I must say Ron has been in my opinion, the best tutor I have ever had in terms of knowledge, ability to teach & interact and his personality is perfect for such a course. A true pleasure, thanks.

September 2012 (NEBOSH General)

Abdul

Course Content is heavy but the tutor structured it in such a way to meet students varied abilities.

September 2012 (NEBOSH General)

PAYMENT
All accounts are payable in full prior to the start of any course.  Course results will only be processed once full payment has been received. Results are processed within 7 days of the course end. Should the payment not be received by this date your results will not be processed resulting in your course becoming obsolete. Payment can be made by debit/credit card and bank transfer. Please note that if paying by corporate credit card there is an additional 3% fee.

CANCELLATION
You may cancel a scheduled course and be refunded all course fees provided more than 30 working days’ notice (working days excludes all statutory bank holidays) is given. All cancellations must be received in writing and acknowledged by Lighthouse Safety Training Ltd.  Delegates may be substituted at any time up to course commencement. In the event of cancellation within the 30-day notice period, the following charges will be applied.

  • More than 7 days to 30 days – ½ fees refundable
  • Less than 7 days – Full fees are payable

In a situation where a course is run exclusively for a customer – at Lighthouse Safety offices, on a customer site or any other alternative venue – the same cancellation terms apply. Should you need or wish to cancel for any reason there is a 48-hour cooling off period, from the date these terms and conditions are signed, where no cancellation fees will be enforced.

If it is necessary for Lighthouse Safety Training Ltd to cancel or reschedule a course, we will endeavour to give a minimum of 7 days’ notice. In such circumstances a full refund or alternative dates will be available and all liability by Lighthouse Safety Training Ltd will be limited to the value of the original course fee. If an attendee(s) should be unable to attend any day of our training courses, we will only accept extenuating circumstances for transfers and this will be at the discretion of Lighthouse Safety Training Ltd as to what the transfer or additional charges will be. Please note: extenuating circumstances does not include work-based issues such as work load or holidays. If a valid medical certificate is not provided for illness, then the candidate will need to attend the full course again and full fees will be payable.

COURSE CONTENT
Lighthouse Safety Training Ltd reserve the right to adjust the content of any course to reflect changes or new developments. All course material, content and visual aids are copyright Lighthouse Safety Training Ltd and may not be reproduced in any form without the express written permission of Lighthouse Safety Training Ltd.

SAFETY
Course attendees shall observe the safety and security regulations in force at the premises where the training takes place, these regulations are available for inspection at the premises.

LIABILITY
Lighthouse Safety Training Ltd shall have no liability whatsoever whether in contract, tort, including negligence, breach of statutory duty or otherwise for any loss or damage suffered by a customer arising from, or connected with, errors in any course material or incorrect or incomplete instruction or tuition given at a course.

COMPLAINTS
Naturally we aim to fully satisfy all your H&S training requirements; but we recognise that there may be times when you may not be totally happy with our service provision. If in the unfortunate situation your needs have not been addressed correctly we will treat your complaint seriously and professionally and would ask you to request our leaflet – ‘HOW TO COMPLAIN ABOUT OUR SERVICES.’

GOVERNING LAW
These terms and conditions shall be governed by and construed in all respects in accordance to English law.

PRIVACY POLICY
Please see our Privacy Policy which is compliant with the General Data Protection Regulations.

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For further information call Lighthouse: 01634 260 631 or email: [email protected]

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