The HSE provide guidance for lone working:
Lone workers are those who work by themselves without close or direct supervision, for example:
There will always be greater risks for lone workers without direct supervision or anyone to help them if things go wrong. Many of them are exposed to work-related road risks.
We have separate advice for lone workers themselves.
Under the Management of Health and Safety at Work Regulations, you must manage the risk to lone workers.
Think about who will be involved and which hazards could harm those working alone.
When a lone worker will be at someone else’s workplace you must ask that employer about any risks and control measures to make sure they are protected.
Risks that particularly affect lone workers include:
Certain high-risk work requires at least one other person. This includes work:
You have the same health and safety responsibilities for homeworkers and the same liability for accident or injury as for any other workers.
This means you must provide supervision, education and training, as well as implementing enough control measures to protect the homeworker.
Find out more on homeworking.
You must monitor your lone workers and keep in touch with them. Make sure they understand any monitoring system and procedures you use. These may include:
Regularly test these systems and all emergency procedures to ensure lone workers can be contacted if a problem or emergency is identified.
Lone workers from outside the UK may come across unfamiliar risks, in a workplace culture very different from that in their own country.
You must ensure they have received and understood the information, instruction and training they need to work safely.
Lone working does not always mean a higher risk of violence, but it does make workers more vulnerable. The lack of nearby support makes it harder for them to prevent an incident.
The Health and Safety Executive (HSE) defines violence as ‘any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’ – this includes verbal threats.
Some of the key workplace violence risks include:
Put measures in place to support any worker who’s experienced violence. Workers can play their part by identifying and reporting incidents.
Training in personal safety or violence prevention will help workers:
The impact of violence can lead to physical injury and work-related stress, which may have serious and long-term effects on workers’ physical and mental health.
Violence can also lead to high staff turnover, low productivity and damage to business reputation.
HSE’s guidance on work-related violence includes advice and case studies on preventing violence towards lone workers.
Lone working can cause work-related stress and affect people’s mental health.
HSE’s Stress Management Standards include the importance of relationships with, and support from, other workers.
Being away from managers and colleagues could make it difficult to get proper support.
Put procedures in place that enable direct contact with the lone worker so their manager can recognise signs of stress as early as possible.
If contact is poor, workers may feel disconnected, isolated or abandoned. This can affect their performance and potentially their stress levels and mental health.
if you are unsure whether someone’s health condition means they are safe to work alone, get medical advice. Think about both routine work and possible emergencies that may put additional physical and mental burdens on the lone worker.
Put emergency procedures in place and train lone workers in how to use them.
Your risk assessment may indicate lone workers should:
Emergency procedures should include guidance on how and when lone workers should contact their employer, including details of any emergency contact numbers.
Find out more on first aid.
Some lone workers can have specific risks to their health. For example, lone HGV drivers have high physical and mental demands on them, with long periods behind the wheel. You should monitor their health and adapt drivers’ work to allow for any specific health needs.
It’s harder for lone workers to get help, so they may need extra training. They should understand any risks in their work and how to control them.
Training is particularly important:
You should set limits on what can be done while working alone. Make sure workers are:
Base your levels of supervision on your risk assessment – the higher the risk, the more supervision they will need. This will also depend on their ability to identify and handle health and safety issues.
The amount of supervision depends on:
It’s a good idea for a new worker to be supervised at first if they’re: