Training Terms & Conditions

Reservations
Provisional bookings may be accepted over the telephone, these however must be confirmed in writing or email, at least FOUR weeks prior to the commencement of the course. Lighthouse Safety Training Ltd reserves the right to re-allocate places where this confirmation has not been received.

Contract Particulars

Lighthouse Safety Training Ltd will provide the course listed to the client (as named). The client agrees to make payment in full as detailed, and to confirm their agreement to this contract by completing and returning a signed copy of these Terms & Conditions to Lighthouse Safety Training Ltd at the earliest opportunity.

Payment
All accounts are payable in full prior to the start of any course. Certificates will only be released once full payment has been made. Payment can be made by cheque or bank transfer only or cash. Cheques are payable to Lighthouse Safety Training Ltd.

Confirmation
On receipt of a signed contract or written purchase order, we will post, fax or email confirmation of the course, (please indicate your preferred option) which will include directions and a supporting map showing the course venue, along with details of local hotels if applicable. Until the contract or purchase order has been received, confirmation cannot be given.

Cancellation
You may cancel a scheduled course and be refunded all course fees provided more than 30 working days notice (working days excludes all statutory bank holidays) is given. All cancellations must be received in writing and acknowledged by Lighthouse Safety Training Ltd.

Delegates may be substituted at any time up to course commencement. In the event of cancellation the following charges will be applied.

* 30 to 14 days – ¾ fees refundable.
* 14 days to 7 days – ½ fees refundable.
* Less than 7 days – Full fees are payable.

In a situation where a course is run exclusively for a customer – at Lighthouse Safety offices, on a customer site or any other alternative venue – the same cancellation terms apply.

In the event that it is necessary for Lighthouse Safety Training Ltd to cancel or reschedule a course, we will endeavour to give a minimum of 21 working days notice. In such circumstances a full refund or alternative dates will be available and all liability by Lighthouse Safety Training Ltd will be limited to the value of the original course fee.

Course Content
Lighthouse Safety Training Ltd reserve the right to adjust the content of any course to reflect changes or new developments. All course material, content and visual aids are copyright Lighthouse Safety Training Ltd and may not be reproduced in any form without the express written permission of Lighthouse Safety Training Ltd.

Safety
Course attendees shall observe the safety and security regulations in force at the premises where the training takes place, these regulations are available for inspection at the premises.

Liability
Lighthouse Safety Training Ltd shall have no liability whatsoever whether in contract, tort, including negligence, breach of statutory duty or otherwise for any loss or damage suffered by a customer arising from, or connected with, errors in any course material or incorrect or incomplete instruction or tuition given at a course.

Complaints

Naturally we aim to fully satisfy all your H&S training requirements; but we recognise that there may be times when you may not be totally happy with our service provision. If in the unfortunate situation your needs have not been addressed correctly we will treat your complaint seriously and professionally and would ask you to request our leaflet – ‘HOW TO COMPLAIN ABOUT OUR SERVICES.’

Governing Law
These terms and conditions shall be governed by and construed in all respects in accordance to English law.