Driver CPC Day 4 – Safe Loading and Customer Care

What is Driver CPC?

The Driver CPC is a scheme for LGV and PSV drivers who drive professionally in the UK. It has been developed to meet the requirements of the EU Directive 2003/59, which is designed to improve the knowledge and skills of professional LGV and PSV drivers throughout their working life. All drivers, new and existing, will then have to undertake 35 hours of training every five years to ensure that their Driver CPC is current. This is known as Periodic Training.

Course Description

This day is aimed at teaching the driver the good customer care and the effects it has on day-to-day business. Also covered is safe loading theory and driver responsibilities.

Who Should Attend

Driver CPC is designed for all commercial drivers, holding a category C, C1, C+E or C1+E licence before 10 September 2009

Course Content

During the morning candidates will cover the fundamentals of safe loading and securing a load, illegal trafficking involved in the transport industry and the consequences. In the afternoon each candidate will complete our customer care package which will include interactive discussion and video teaching, resulting in role play scenarios.

Assessment & Award

During the daily courses to measure performance and teaching the candidates will take a course quiz. There is no requirement to pass or to achieve a certain level. The only requirement is to complete 35 hours training.

At the end of the course the candidate will be presented with a certificate of attendance from Lighthouse Safety Training. Once all 35 hours has been achieved the driver qualification card will automatically sent out by the Driving Standards Agency

Duration

This is one of 5 individual days that can be completed; each day consists of 7 hours of instruction. Each day will start at 8.30 am – 5 pm.

Cost

Individual days training are offered starting at £65 + VAT; this can vary for in-house courses (dependant on location and numbers etc).

Venue

We run open Driver CPC courses regularly in our Training Centre in Rainham, Kent. We are happy to travel to your location if suitable facilities area available.